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Delivery & Returns

We can only accept orders online from UK individuals and businesses. We can deliver to most addresses in the UK, a summary of charges is given below. For all other locations, including Scottish Islands, Channel Islands, Isles of Scilly, as well as outside the UK, please contact your nearest retailer.

Delivery Location Delivery Charge
UK Mainland £6.00
Isle of Wight £15.00
Isle of Man £15.00
Northern Ireland £15.00

Delivery

We will endeavour to deliver your order at the earliest opportunity. Please note; due to the wide range of spares that are available not all parts are permanently held in stock. For all stocked parts we would normally expect to dispatch your goods within 3 working days. For parts not currently in stock you will be advised of the potential lead time at the point of order, further advised when they are booked into stock and finally when they are dispatched.

Incorrect addresses

An incorrect address provided by the customer is subject to a £10 non-refundable correction fee. The customer is also responsible for all costs and handling charges to re-deliver the order.

Consequential loss

The extent of Stovax Limited’s liability to the customer for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and Stovax Limited shall in no circumstances whatsoever be liable to the customer in respect of any loss or damage suffered by the customer whether direct, indirect, consequential or however else arising.

Returns

To return all or part of your order you will need to provide us with details of why you wish to return the goods by calling Customer Services on 01392 474000.

Items damaged in transit

If any items were damaged in transit, we ask that you report it to us within 48 hours. If the items are visibly damaged on receipt, please sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method.

Items faulty on arrival

If your items are faulty on arrival, you have 5 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items faulty in warranty period

If any of your purchases develop a fault, and it is more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you have informed us that you wish to return goods under the DSR, you have 14 further days to do so, fully insured and at your own expense. Once received at Stovax Limited, we will issue a full refund for the product to your original payment method.