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Delivery & Returns

We can only accept orders online from UK individuals and businesses. We can deliver to most addresses in the UK, a summary of charges is given below. For all other locations, including Scottish Islands, Channel Islands, Isles of Scilly, as well as outside the UK, please contact your nearest retailer.

Delivery Location Delivery Charge
UK Mainland £6.00
Isle of Wight £15.00
Isle of Man £15.00
Northern Ireland £15.00

Delivery

Due to the wide range of spares that we offer, not all parts are permanently held in stock. Orders with multiple items will not be dispatched until all parts are available unless you have indicated otherwise. For all stocked parts we would expect to dispatch your order within 5 working days. If your part is not held in stock you will be advised of the estimated lead time by email once your order has been placed, if we experience any delays with your parts you will receive an update via email and once your order has been dispatched you will receive confirmation along with tracking details. Please note that during the winter months, dispatch times may vary due to the volume of orders and issues outside of our control. Please be advised that due to the bespoke nature of our spare parts, items showing as not in stock may incur a lead time of up to 8 weeks.

Incorrect addresses

If an incorrect address is provided by the customer there will be a £10 non-refundable correction fee. The customer will also be responsible for all costs and handling charges to re-deliver the order.

Consequential loss

Stovax Ltd’s liability to the customer for any default or breach shall not exceed the invoice value of the goods and under no circumstances will liability extend to the customer in respect of any loss or damage suffered whether direct, indirect or consequential.

Returns

To return all or part of your order, please download the Return Form and follow the instructions on the document. Should you have any questions related to a return, please contact us.

Items damaged in transit

If any items were damaged in transit, we ask that you report it to us within 48 hours. If the items are visibly damaged on receipt, please sign the carrier’s delivery note as damaged. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method.

Items faulty on arrival

If any items are faulty on arrival, you have 5 days in which to inform us. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items faulty in warranty period

If any of your items develop a fault, and it is more than 28 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair/ replacement.

If you change your mind

If you have simply changed your mind about any item ordered and wish to return it, in line with the Consumer Rights Act (CRA) you can do so provided you inform us of your decision within 14 days of receipt. The item must be unused and returned to us in the original packaging and must be ‘as new’. Once you have informed us that you wish to return goods under the CRA, you have a further 14 days to do so, fully insured and at your own expense. Once received, we will issue a full refund for the product to your original payment method.

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